Friday 19 December 2014

iTunes: iTunes Has Stopped Working

iTunes 12 on Windows 7 crashes when synchronising applications with the error message:

iTunes has stopped working.

The following event is logged:

Faulting application name: iTunes.exe, version:, time stamp: 0x543e558b
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process id: 0x11ec
Faulting application start time: 0x01d01ad09d71f8f7
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: dadd4987-86c4-11e4-b0af-c44619e1242a

The issue can be caused by a UNC path being used instead of a drive letter.

\\fileserver\users\username\music\itunes\itunes media\mobile applications

The solution is to move the iTunes library to local or USB storage or open from a drive letter:

eg: Z:\username\music\itunes\itunes library.itl

Hold down shift when launching iTunes to choose a new library.

Check the file path of the applications by right clicking the application and selecting the File tab.

If a UNC path is still in use then delete the applications from within iTunes and then drag back into iTunes from the new file path.

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