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Saturday, 25 November 2017

Lenovo ThinkPad: Reset Fingerprint Data

To clear or reset the fingerprint data:

Restart the laptop
At the Lenovo logo screen press F1 to enter BIOS Setup (or Fn+F1)
From the "Security" menu choose the "fingerprint" option
Choose the option to "Reset Fingerprint Data"
Press F10 to save and exit BIOS Setup
Start Windows and try enrolling the fingerprint again

Thursday, 23 November 2017

Infor Query & Analysis: Configure Excel Add-in to load at startup

To configure the add-in to load at startup:

Close any running instances of Excel

Open Registry Editor and browse to:

HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\Infor Query and Analysis Add-in\

Set the LoadBehavior key to 3

Close Registry Editor, open Excel and the Infor tab should be displayed.


To configure this using PowerShell:

Close any running instances of Excel, open a PowerShell prompt and run the following command:

Set-ItemProperty -Path "HKCU:\Software\Microsoft\Office\Excel\Addins\Infor Query and Analysis Add-in" -Name LoadBehavior -Value 3

Wednesday, 14 December 2016

Windows 10: The User Profile Service service failed the sign-in. User profile cannot be loaded.

The message "The User Profile Service service failed the sign-in. User profile cannot be loaded." is displayed when logging in.

This issue can be caused by a corrupted Default profile in C:\Users\

To resolve:

Login with a domain / local administrative account
Open RegEdit and review HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList for any profiles with a .bak extension
Rename C:\Users\Default to Default.old
Copy C:\Users\Default from a working machine at the same OS level
Log out and log in as the first user to test
Remove Default.old

Monday, 24 October 2016

Microsoft Outlook 2016: Rundll32 error when adding a new email account to a new profile

Outlook 2016 displays a Rundll32 error when adding a new email account to a new profile via the Mail applet in Control Panel.

To resolve:

Review this KB article first: https://support.microsoft.com/en-us/kb/3119083

If the suggested resolution does not work or apply then repair the Office installation using an Online Repair.

If this does not work then

Delete the orphaned profile
Close the Mail applet
Open Outlook using a working profile or another Office application
Select File and then Options
Select Advanced
Scroll down to the Display section
Tick Disable hardware graphics acceleration
Close the Office application
Open the Mail applet, create a new profile and add the email account

Wednesday, 12 October 2016

Avaya Scopia Conference Client: Error thrown calling method websiteforcecache()

The following error message is displayed when using Avaya Scopia Conference Client:

Message: Error thrown calling method websiteforcecache()
Number: -2147467259

To resolve:

Clear Internet Explorer temporary internet files
Reset Internet Explorer settings

Avaya IP Office Manager: Unable to see configuration backup (.cfg) files in Explorer

Unable to see configuration backup (.cfg) files saved in C:\Program Files (x86)\Avaya\IP Office\Manager when using Windows Explorer.

Configuration files are saved in the user's VirtualStore folder within AppData:

C:\Users\username\AppData\Local\VirtualStore\Program Files (x86)\Avaya\IP Office\Manager

Sunday, 2 October 2016

VMware Workstation 12.5: Windows Server 2016 Installation Error - Windows cannot find the Microsoft Software License Terms

The following error message is displayed when installing Windows Server 2016 Evaluation using VMware Workstation 12.5:

Windows cannot find the Microsoft Software License Terms. Make sure the installation sources are valid and restart the application.

This issue appears to be caused by VMware Workstation Easy Install.

To resolve:

Power off the virtual machine.
Edit the virtual machine and remove autoinst.flp from floppy drive (choose Use physical drive).
Power on and the installation should proceed as normal.
Install VMware Tools once the operating system installation has completed.

Alternatively, delete the virtual machine and create a new machine, choosing the option: I will install the operating system later.

Thursday, 21 July 2016

VMware ESXi: Ubuntu guest freezes when increasing screen resolution

Ubuntu guest virtual machine running on VMware ESXi becomes unresponsive when increasing screen resolution. The virtual machine itself has not frozen and can be shutdown gracefully via ssh.

This issue can be caused by insufficient video memory assigned to the virtual machine.

To resolve:

Shutdown the virtual machine
Edit the virtual machine properties and select Video card
Choose Specify custom settings and increase the total video memory accordingly
Click OK, power on the virtual machine and set the required resolution

Friday, 20 May 2016

HP Printer Driver Installation: This computer does not have the necessary USB software support to allow completion of a USB installation

The following error message is displayed when attempting to install a HP printer:

This computer does not have the necessary USB software support to allow completion of a USB installation. The installation cannot continue until this is resolved.

This issue occurred with a HP ProBook 600 G2 and a HP Colour LaserJet CM2320fxi.

To resolve:

Cancel the installation.
Extract the installation file to a folder using 7-Zip or similar.
Browse to the folder and then to the setup subfolder.
Rename usbready.exe to usbready.exe.bak.
Run setup.exe from the root folder and the installation should proceed as normal.

Tuesday, 17 May 2016

HP ProDesk 600 G2: Enable Wake-on-LAN (WOL)

To enable Wake-on-LAN:

Press F10 at startup to enter BIOS Setup
Select Advanced and then Built-In Device Options
Set Wake On Lan to: Boot to Network or Boot to Hard Drive
Select Save
Select Yes to confirm changes and then Exit

Boot into Windows and open Device Manager
Expand Network adapters
Open the network card properties
Select the Power Management tab
Ensure Wake on Magic Packet is ticked
Close Device Manager

For Windows 8 and newer, it maybe necessary to disable the fast startup option.

This can be found under Control Panel  > Power Options > Choose what the power buttons do > Turn on fast startup.