Saturday, 10 March 2018

Lenovo ThinkPad / ThinkCentre: RunDLL There was a problem starting C:\Program

The message "RunDLL There was a problem starting C:\Program" is shown at every startup.

This can be caused by a startup entry for Lenovo Power Manager, left over following a Windows 7 to Windows 10 upgrade.

Note that Lenovo Power Manager is not compatible with Windows 10:

To resolve:

Download Sysinternals Autoruns: 
Select the Logon tab
Disable or remove the startup entry for Lenovo Power Manager

Or open Regedit and browse to:
Delete the Power Manager Power Agenda entry

Remove the orphaned Power Manager entry from the installed Programs list using Microsoft's guidance:

Sunday, 28 January 2018

Lenovo ThinkPad E570: No sound from speakers

No sound from speakers on a new Lenovo ThinkPad E570.

This issue is resolved by installing the Lenovo Hotkey Features Integration package. Either install this package or install and run Lenovo System Update to update all Lenovo applications and drivers.

Lenovo ThinkPad E570 drivers and software

Lenovo System Update

Lenovo ThinkPad T470s: Poor performance and slow CPU when on battery

Lenovo ThinkPad T470s poor performance and slow CPU when on battery.

CPU-Z shows a Core Speed value of around 400MHz.

This issue can be caused by incorrect values within the "Balanced" power plan.

To resolve:

Open Settings > System > Power & sleep and select Additional power settings
Alternatively open the classic Control Panel, choose Hardware and Sound and Power Options

If the Balanced power plan is active, choose Change plan settings and then Change advanced power settings

Scroll down to Processor power management and expand Maximum processor state

The value for On battery may be set to 5%.

Either change this to 100% or choose Restore plan defaults

Sunday, 7 January 2018

Microsoft Office 2016: Blurred text when using external monitor

Microsoft Outlook and other Office 2016 applications appear blurry when used on an external monitor.

This is a known issue and Microsoft's guidance is available here:

The issue can occur when the main display scaling is set to 125% and the external monitor is set to 100%.

To resolve:

Right click the desktop and select Display settings or Start > Settings > System > Display

In the Scale and layout section set the scaling value to be the same for both displays.

Thursday, 14 December 2017

PRTG Network Monitor: Remove Latest News from web interface login page

To remove the Latest News section from the login page of the web interface, open the file:

"C:\Program Files (x86)\PRTG Network Monitor\webroot\css\styles_custom_v2.css" 

and add:

.newsfeed {display:none!important; visibility: hidden; }

Save and close the file and refresh the webpage.

Tested on PRTG version

Saturday, 25 November 2017

Lenovo ThinkPad: Reset Fingerprint Data

To clear or reset the fingerprint data:

Restart the laptop
At the Lenovo logo screen press F1 to enter BIOS Setup (or Fn+F1)
From the "Security" menu choose the "fingerprint" option
Choose the option to "Reset Fingerprint Data"
Press F10 to save and exit BIOS Setup
Start Windows and try enrolling the fingerprint again

Thursday, 23 November 2017

Infor Query & Analysis (Q&A): Configure Excel add-in to load at startup

To configure the add-in to load at startup:

Close any running instances of Excel

Open Registry Editor and browse to:

HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\Infor Query and Analysis Add-in\

Set the value of the LoadBehavior key to 3

Close Registry Editor, open Excel and the Infor tab should be displayed in the ribbon.

To configure this using PowerShell:

Close any running instances of Excel, open a PowerShell prompt and run the following command:

Set-ItemProperty -Path "HKCU:\Software\Microsoft\Office\Excel\Addins\Infor Query and Analysis Add-in" -Name LoadBehavior -Value 3

Wednesday, 14 December 2016

Windows 10: The User Profile Service service failed the sign-in. User profile cannot be loaded.

The message "The User Profile Service service failed the sign-in. User profile cannot be loaded." is displayed when logging in.

This issue can be caused by a corrupted Default profile in C:\Users\

To resolve:

Login with a domain / local administrative account
Open RegEdit and review HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList for any profiles with a .bak extension
Rename C:\Users\Default to Default.old
Copy C:\Users\Default from a working machine at the same OS level
Log out and log in as the first user to test
Remove Default.old

Monday, 24 October 2016

Microsoft Outlook 2016: Rundll32 error when adding a new email account to a new profile

Outlook 2016 displays a Rundll32 error when adding a new email account to a new profile via the Mail applet in Control Panel.

To resolve:

Review this KB article first:

If the suggested resolution does not work or apply then repair the Office installation using an Online Repair.

If this does not work then

Delete the orphaned profile
Close the Mail applet
Open Outlook using a working profile or another Office application
Select File and then Options
Select Advanced
Scroll down to the Display section
Tick Disable hardware graphics acceleration
Close the Office application
Open the Mail applet, create a new profile and add the email account

Wednesday, 12 October 2016

Avaya Scopia Conference Client: Error thrown calling method websiteforcecache()

The following error message is displayed when using Avaya Scopia Conference Client:

Message: Error thrown calling method websiteforcecache()
Number: -2147467259

To resolve:

Clear Internet Explorer temporary internet files
Reset Internet Explorer settings