Monday, 24 October 2016

Microsoft Outlook 2016: Rundll32 error when adding a new email account to a new profile

Outlook 2016 displays a Rundll32 error when adding a new email account to a new profile via the Mail applet in Control Panel.

To resolve:

Review this KB article first:

If the suggested resolution does not work or apply then repair the Office installation using an Online Repair.

If this does not work then

Delete the orphaned profile
Close the Mail applet
Open Outlook using a working profile or another Office application
Select File and then Options
Select Advanced
Scroll down to the Display section
Tick Disable hardware graphics acceleration
Close the Office application
Open the Mail applet, create a new profile and add the email account


  1. I've no idea why this works, but it does and you've save me a lot of frustration.

  2. followed the step but still facing the same issue.

  3. This comment has been removed by the author.

  4. After turning off the hardware acceleration, I handled with the problem step by step following your instructions, and it worked, God blessed... However, after a while, I had to find outlook transfer to complete data conversion process changing my emails.
    And I believe this can be useful for those who are faced with the problems in the Outlook regularly.

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