Pages

Saturday, 10 March 2018

Lenovo ThinkPad / ThinkCentre: RunDLL There was a problem starting C:\Program

The message "RunDLL There was a problem starting C:\Program" is shown at every startup.

This can be caused by a startup entry for Lenovo Power Manager, left over following a Windows 7 to Windows 10 upgrade.

Note that Lenovo Power Manager is not compatible with Windows 10: https://support.lenovo.com/gb/en/solutions/ht104070?cl=1

To resolve:

Download Sysinternals Autoruns: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns 
Select the Logon tab
Disable or remove the startup entry for Lenovo Power Manager

Or open Regedit and browse to:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\
Delete the Power Manager Power Agenda entry

Remove the orphaned Power Manager entry from the installed Programs list using Microsoft's guidance:


https://support.microsoft.com/en-us/help/247501/how-to-manually-remove-programs-from-the-add-remove-programs-list

Sunday, 28 January 2018

Lenovo ThinkPad E570: No sound from speakers

No sound from speakers on a new Lenovo ThinkPad E570.

This issue is resolved by installing the Lenovo Hotkey Features Integration package. Either install this package or install and run Lenovo System Update to update all Lenovo applications and drivers.

Lenovo ThinkPad E570 drivers and software
https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e570/downloads

Lenovo System Update

https://support.lenovo.com/downloads/DS012808

Lenovo ThinkPad T470s: Poor performance and slow CPU when on battery

Lenovo ThinkPad T470s poor performance and slow CPU when on battery.

CPU-Z shows a Core Speed value of around 400MHz.

This issue can be caused by incorrect values within the "Balanced" power plan.

To resolve:

Open Settings > System > Power & sleep and select Additional power settings
Alternatively open the classic Control Panel, choose Hardware and Sound and Power Options

If the Balanced power plan is active, choose Change plan settings and then Change advanced power settings

Scroll down to Processor power management and expand Maximum processor state

The value for On battery may be set to 5%.

Either change this to 100% or choose Restore plan defaults

Sunday, 7 January 2018

Microsoft Office 2016: Blurred text when using external monitor

Microsoft Outlook and other Office 2016 applications appear blurry when used on an external monitor.

This is a known issue and Microsoft's guidance is available here:

https://support.office.com/en-gb/article/Office-apps-appear-the-wrong-size-or-blurry-on-external-monitors-bc9f7279-4e42-4b15-a949-46ab8bcfe44f


The issue can occur when the main display scaling is set to 125% and the external monitor is set to 100%.

To resolve:

Right click the desktop and select Display settings or Start > Settings > System > Display

In the Scale and layout section set the scaling value to be the same for both displays.