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Friday, 20 May 2016

HP Printer Driver Installation: This computer does not have the necessary USB software support to allow completion of a USB installation

The following error message is displayed when attempting to install a HP printer:

This computer does not have the necessary USB software support to allow completion of a USB installation. The installation cannot continue until this is resolved.

This issue occurred with a HP ProBook 600 G2 and a HP Colour LaserJet CM2320fxi.

To resolve:

Cancel the installation.
Extract the installation file to a folder using 7-Zip or similar.
Browse to the folder and then to the setup subfolder.
Rename usbready.exe to usbready.exe.bak.
Run setup.exe from the root folder and the installation should proceed as normal.

12 comments:

  1. Worked for me - thank you!

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  2. Worked for me - thank you!

    ReplyDelete
  3. This worked. Found file in Downloads. Downloaded 7-zip. Extracted files. Renamed USBready as USBready1 . Had to reduce the size of the name of the folder. Started Setup as above. It worked. (Lenovo L460 Laptop and HP F4580 Printer)

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  4. Worked perfect for a Officejet 100 Mobile on Win7 x64.

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  5. I have the same problem trying to install an Scanjet300 in a Thinkpad T470 w764. But after rename usbready file I can not run setup.exe in the main folder nor as administrator. I double click it and nothing happens. Any idea??? TIA. Ada

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