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Friday, 20 May 2016

HP Printer Driver Installation: This computer does not have the necessary USB software support to allow completion of a USB installation

The following error message is displayed when attempting to install a HP printer:

This computer does not have the necessary USB software support to allow completion of a USB installation. The installation cannot continue until this is resolved.

This issue occurred with a HP ProBook 600 G2 and a HP Colour LaserJet CM2320fxi.

To resolve:

Cancel the installation.
Extract the installation file to a folder using 7-Zip or similar.
Browse to the folder and then to the setup subfolder.
Rename usbready.exe to usbready.exe.bak.
Run setup.exe from the root folder and the installation should proceed as normal.

Tuesday, 17 May 2016

HP ProDesk 600 G2: Enable Wake-on-LAN (WOL)

To enable Wake-on-LAN:

Press F10 at startup to enter BIOS Setup
Select Advanced and then Built-In Device Options
Set Wake On Lan to: Boot to Network or Boot to Hard Drive
Select Save
Select Yes to confirm changes and then Exit

Boot into Windows and open Device Manager
Expand Network adapters
Open the network card properties
Select the Power Management tab
Ensure Wake on Magic Packet is ticked
Close Device Manager

For Windows 8 and newer, it maybe necessary to disable the fast startup option.

This can be found under Control Panel  > Power Options > Choose what the power buttons do > Turn on fast startup.